Frequently asked questions

• Please double-check that your email address was entered correctly.
• Please check your spam or junk folder.
• Please note that we do not send emails to disposable email addresses (e.g., Temp Mail, 10 Minute Mail, etc.).

Online store inventory and in-store inventory are managed separately. The item may still be available at the store, so please feel free to contact us or visit in person.

We apologize, but we currently offer pickup only — no shipping. You pick up your order in person at whichever store you choose, Bridge City or Houma.

Yes! You can now pick up online orders at either store. Just choose Bridge City or Houma when you start shopping, and your order will be ready for pickup at that store.

Please call the store you're picking up from and we will be happy to assist you with your cancellation request.

We apologize, but we are unable to offer partial cancellations at this time.

No. Case prices are open to everyone — krewes, float riders, schools, bars, and families all pay the same. See our wholesale & bulk page.

There is no case minimum — one case is fine. An online order must total at least $35 to check out, and each item is capped at 50 cases per order. For more of one item, call the store and we'll set it aside.

Every product page lists the pieces per case next to the case price and works out the price per piece. Case sizes differ by item, so check the product page.

Yes. Orders of $400 or more can start online with a 20% deposit and be paid down online before pickup. See how layaway works.

Before the parade-season weekends begin — January inventory is at its fullest, and popular novelty throws sell through as Fat Tuesday approaches. The float guide helps you size the order.

• Our system only displays purchase history from March 4, 2025 onward.
• The email address you used for previous purchases (in-store or online) may be different from your current account.

Yes, absolutely! You are welcome to pay your remaining balance in-store.

• Yes, as long as you provided your email address to the cashier when you made the in-store purchase. Simply sign up for the online store using the same email address, and all your purchases from March 4, 2025 onward should appear. You can then make additional payments on any items with remaining balances.
• If you did not provide an email during your in-store purchase, please visit us in-store and ask any cashier for User ID Integration.