Frequently asked questions

• Please double-check that your email address was entered correctly.
• Please check your spam or junk folder.
• Please note that we do not send emails to disposable email addresses (e.g., Temp Mail, 10 Minute Mail, etc.).

Online store inventory and in-store inventory are managed separately. The item may still be available at the store, so please feel free to contact us or visit in person.

We apologize, but we currently offer pickup only — no shipping. You pick up your order in person at whichever store you choose, Bridge City or Houma.

Yes! You can now pick up online orders at either store. Just choose Bridge City or Houma when you start shopping, and your order will be ready for pickup at that store.

Please call the store you're picking up from and we will be happy to assist you with your cancellation request.

We apologize, but we are unable to offer partial cancellations at this time.

• Our system only displays purchase history from March 4, 2025 onward.
• The email address you used for previous purchases (in-store or online) may be different from your current account.

Yes, absolutely! You are welcome to pay your remaining balance in-store.

• Yes, as long as you provided your email address to the cashier when you made the in-store purchase. Simply sign up for the online store using the same email address, and all your purchases from March 4, 2025 onward should appear. You can then make additional payments on any items with remaining balances.
• If you did not provide an email during your in-store purchase, please visit us in-store and ask any cashier for User ID Integration.