Why didn't I receive an email after signing up?

• Please double-check that your email address was entered correctly.

• Please check your spam or junk folder.

• Please note that we do not send emails to disposable email addresses (e.g., Temp Mail, 10 Minute Mail, etc.).

Why aren't my previous purchases showing up?

• Our system only displays purchase history from the 2026 season onward.

• The email address you used for previous purchases (in-store or online) may be different from your current account.

What should I do if the item I want is out of stock online?

Online store inventory and in-store inventory are managed separately. The item may still be available at the store, so please feel free to contact us or visit in person.

Do you offer shipping?

We apologize, but we currently offer pickup only. All orders must be picked up at the Bridge City store.

Can I pick up my online order at the Houma location?

We apologize, but orders made online can only be picked up at the Bridge City store at this time.

How can I cancel my order?

Please call the Bridge City store and we will be happy to assist you with your cancellation request.

Can I partially cancel my order?

We apologize, but we are unable to offer partial cancellations at this time.

Can I pay the remaining balance in-store instead of online?

Yes, absolutely! You are welcome to pay your remaining balance in-store.

Can I pay online for items I purchased in-store?

• Yes, as long as you provided your email address to the cashier when you made the in-store purchase. Simply sign up for the online store using the same email address, and all your purchases from the 2026 season onward should appear. You can then make additional payments on any items with remaining balances.

• If you did not provide an email during your in-store purchase, please visit us in-store and ask any cashier for User ID Integration.